Health Drives Our Business

Centene is a company driven to transform the health of our communities. Our commitment to helping people live healthier lives is matched by our dedication to protecting and nurturing our environment, addressing and removing social barriers, and adhering to strict corporate governance. Centene's commitment to ESG is driven by our commitment to health.

Our focus on health informs our ESG efforts. It's ESG powered by Health.

Find Out How

Environmental, Social, and Governance

Values

Our Values are Our Value

Environmental consciousness, social responsibility, and sound governance have always been guiding principles of our business. Growing up in a children’s home, our founder, Elizabeth “Betty” Brinn, saw an opportunity to make a difference in healthcare by focusing on the unique needs of the individual: ensuring access to food, transportation, education, and job opportunities, and providing a healthy living environment. Nearly four decades later, we are still committed to environmental, social, and corporate responsibility as we aim to fulfill our company purpose: to transform the health of our communities, one person at a time. The value Centene delivers highlights our focus on shaping a better world of healthcare by adding health initiatives as part of our environmental, social, and governance framework. At Centene, our Environmental, Social, Health, and Governance – ESHG – Strategic Framework defines Corporate Sustainability.

Our Sustainability Commitment   Corporate Sustainability Initiatives

Environmental

At Centene, we believe that a person's environment has a significant impact on their health. That's why we are making investments in initiatives that are anticipated to promote earth and climate-friendly environments such as green spaces. Other activities include a focus on "reduce, reuse, and recycle" waste management, reducing our carbon footprint, improving air and water quality, and delivering health benefits for years to come.

Cleanups

Our employees participate in cleanups of public spaces, neighborhood streets and waterways in their local communities.

Energy-efficient and Environmentally Conscious Buildings

The campus of Centene’s global headquarters in St. Louis, Missouri, features one LEED Gold Certified building with a vegetated roof and over 22,000 square feet of native plantings. The rooftop green space reduces storm water runoff while decreasing energy consumption and reducing the heat island effect.  

Protecting Our Planet

Social

For more than 30 years, we have been a champion of individual and community health. We believe in local partnerships and value the innovative social programs and services that local groups provide for underserved and at-risk populations.

At Centene, we stand firm in our commitment to be a bold and active participant in creating a more just and equitable society. We advocate for systematic change that embodies social justice, public policy, equity, and inclusion to make our own employees feel valued and respected. We aspire to foster a workforce that reflects the true diversity of our communities and the people we serve. Our commitment extends to our Employee Inclusion Group chapters across various states that focus on engaging and supporting employees with disabilities and caregivers, veterans and military families, LGBTQIA+, women, and multicultural groups.

Serving Our Communities

2021 C-INDEX ANNUAL REPORT: DIVERSITY, EQUITY & INCLUSION (PDF)

Our People*
  • 76% Women
  • 65% Supervisory positions held by women
  • 48% People of color
  • 36% Supervisory positions held by people of color
Our Board of Directors
  • 46% Identify as women or people of color

* As of 12/31/2021. People data excludes international companies and/or U.S. non-integrated companies. Our total headcount (including international and U.S. non-integrated companies) is approximately 74,300, and our Full-Time Equivalent (FTE) count is approximately 72,500.

Community Investment

Centene’s local approach enables our health plans to provide high-quality, accessible, culturally sensitive services to our members. Our engagement in local communities is a critical component of our business model and we value partnerships that help remove health barriers and improve outcomes.

As part of our commitment to our communities, we have a focus on fostering culturally competent care, improving outcomes for underserved populations, and advancing education.

We respond to local community needs in times of crisis and step in with support when it is needed most.

Health

Throughout Centene’s three decades of delivering high-quality health services to at-risk populations, we have been committed to ensuring that our members and providers have access to the care and support that they need, including those in rural communities. Our progress toward improving healthcare access, quality, and affordability continues in our support of pioneering programs that create critical healthcare solutions for the most vulnerable populations.

Healthcare Technology

Centene is at the forefront in applying innovative technologies to healthcare. From Digital Care Management (DCM) to Artificial Intelligence and Machine Learning (AI/ML), we use technology to improve the health of our members and contain rising healthcare costs.

With our national footprint and large population of members receiving healthcare benefits under government sponsored programs, we are in a unique position to leverage member data to develop models that predict a wide range of health outcomes. These models are employed across our enterprise in various areas of the organization. They aid in managing chronic disease, improving maternal and child health, identifying fraud waste and abuse, mitigating the negative impact of poor socioeconomic conditions, increasing quality of care, and improving mental health.

Digital Care Management (DCM) does not replace our standard Care Management process and practices; it enhances our ability to communicate with members. It offers simple and real-time chat interaction to increase member engagement, promote active involvement in the management of a member’s own health, and provide an alternative care management approach for members who prefer digital outreach.

Removing Barriers to Care

Our Provider Accessibility Initiative (PAI) helps those living with disabilities access healthcare providers and services. Designed in collaboration with Centene's National Disability Advisory Council and the National Council on Independent Living, PAI ultimately aims to make the healthcare system fully accessible for people with disabilities by removing barriers to care and service in healthcare offices. The PAI has helped identify and provide solutions such as automatic door openers, accessible exam tables and body scales, and programmatic services. Since the PAI launched in 2017, more than2,700 Accessibility Site Reviews have been conducted across 12 states, and more than $1.7 million in grants have been awarded to 200 providers. The program received the 2019 Health Equity Award from the Centers for Medicare & Medicaid Services.

Person-centered Care

As part of our commitment to improving our members’ lives, we have employed various ways to address the spectrum of social determinants of health (SDOH): the environmental, economic, and social barriers that often make it more difficult to be healthy. Centene understands that health is, in part, driven by the conditions in which we are born, grow, live, work, and age. Our efforts to address the social determinants of health include interventions that improve outcomes for people facing barriers and limited resources, such as quality food, housing, transportation, and employment.

Accessible Care

Telehealth (virtual medicine) has transformed healthcare access, especially for vulnerable populations. Our members can now receive timely, convenient, quality care, regardless of their physical location, including specialist providers. We continue to develop and invest in technologies to expand access to care.

COVID-19

We have been recognized by FORTUNE®, Forbes, and Global Finance for our COVID-19 response. We introduced a three-month paid leave program for our clinical staff who volunteer with a medical reserve force and waived all COVID-19-related prior authorizations and member cost-sharing for Medicare, Medicaid, and Marketplace members.

Cultivating Healthier Lives

Governance

We believe that good corporate governance is essential to the company's long-term value. Our structure, policies, and procedures demonstrate the Board's commitment to effective governance and accountability.

Living Our Values

Ethics and Compliance

We are proud of the honorable reputation we have built through the hard work and integrity of our employees.

Our Ethics and Compliance program stresses the tenet that "Compliance is Everyone's Responsibility." Each of our employees is integral to maintaining the company's reputation, and we expect every staff member to be accountable for choosing what is right.

Data Privacy and Security

We understand that healthcare insurers must earn their members' trust, including security practices that maintain the privacy of member data. We are committed to complying with all data privacy laws and regulations to ensure we appropriately safeguard confidential information.

Governance Documents

Browse our governance-related documents and policies.
View Documents